September 26, 2021

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Telenor with major problems: - Can take days to correct

Telenor with major problems: – Can take days to correct

The first issues with the T-We platform occurred on Monday morning. Customers feel that services like Start Over, Weekly Archive, apps and streaming services are not working, neither via the app nor over the TV.

employment Twitter Telenor states that live TV will operate as normal, but other services are down. The problems thus affect many who are prepared to watch tonight’s international match between Norway and Gibraltar.

Telenor’s press director, Anders Krokan, confirmed that there were still problems with the T-We service. Telenor has prepared an emergency solution so customers can watch the international match on Tuesday night.

Customers are requested to visit the Telenor website for information on how to watch tonight’s match on the web, mobile phone or tablet.

“Don’t turn it on and off”

Telenor further states that they have “issues with some IT systems”, and that correcting the error is taking longer than expected.

At the same time, they ask customers, especially those who have optical fiber and IPTV, not to turn off the set-top box.

Many customers on social media react with the lack of information and customer service, especially the message of not turning off the decoder does not come via SMS.

I won’t say why

Telenor writes on his site Locations For customers using the app and Apple TV only, they don’t have any solutions at this time.

At the same time, they ask customers not to contact customer service, as they cannot help until the errors in the system are corrected.

Anders Crokan, Telenor’s press director, told TV 2 Tuesday night that the company was still having problems with the T-We service.

Sorry for the mistake: Telenor’s press director Anders Krokan says they’re working hard to fix the problem. Photo: Martin Fjellanger / Telenor

– NRK and Netflix work as usual on your TV. We are working hard to find alternative solutions for those who cannot watch live TV.

Crokan does not want to go into the cause of the error, because they are fully focused on correcting the error.

International match hit

When do you expect to solve the problem?

Unfortunately, T-We customers have to worry that this may take a few days to correct.

Tonight at 20:45, Norway will play the World Cup Qualifiers at home against Gibraltar. The match will be shown on TV 2.

– The vast majority of these customers still have access to live TV, but a few have unfortunately lost access. We are painfully aware that it is a national game tonight.

By visiting the Telenor website, customers can therefore obtain information on how to continue watching the international match, despite problems with T-We.

Will customers receive any form of compensation?

– When it comes to compensation, we’ll come back to it later.

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