June 6, 2023


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Boarding pass - this is new

Boarding pass – this is new

It can be difficult for many travelers to understand the information you find on an airline boarding pass. Some of them are hidden codes, while others are easy to get.

Norwegian is now making big changes. That’s why they’ve replaced information and icons, so travelers can more easily understand what they need to do before they take their seats on the plane.

Tips: This is great if you want to watch a series or movie on board! Video: Hannah Krug Renes. Editing: Embla Hjört Larsen.
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Location Fly Smart 24 I already mentioned the change.
Not least, whether they should enter the front or rear of the plane, when they should cross the gate on the street, information about where they should sit and what is allowed as hand baggage and more.

Are you still using the paper version?

The boarding pass, which is often also called a boarding pass, or “boarding pass” as it is called in English, is the document issued by airlines in connection with a flight.

The document is proof that the traveler can reach a particular flight. Lots of people use the digital app on their phones, but up to half of travelers still use the paper version that’s printed at the airport.

More easy to use

The Norwegian now updates the information on the card to make it clearer and easier to understand. The purpose is to create a more user-friendly boarding pass to simplify and simplify boarding.

Not better before that: the previous boarding pass looked like this. It will hardly be missed.
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In the new version, information has been added about which door you should use to find your seat, what type of baggage is allowed on the plane, and whether you can use Fast Track Lock.

Simplicity is the best

Other information was clarified, eg whether priority was given to boarding.

The goal is to make it easier for customers constantly.

Technology is also making headway in the airline industry, but even with digital innovations, some traditional products are still in use today, and the paper version of the check-in card is one of these.

“We are constantly working to make the travel experience as enjoyable as possible, and by adding new information while clarifying existing information, check-in and boarding procedures will become more seamless for customers,” says Executive Vice President Christopher Sundby, Executive Vice President, Market, Sales and Customer Service at Norwegian.

This is new

digital anniversary

– The Norwegian app was launched on July 2, 2012. So the app is celebrating its 10th anniversary this year – without us doing anything about it. It may have been lost during the company’s 20th anniversary and 15th anniversary of Reward, the loyalty program, senior communications consultant Eline Hyggen Skari tells DinSide.

– Digital check-in is not included from the start. We probably didn’t have a check-in offer to start with. It was “straight to the gate” that was the thing. Check-in was introduced in the summer of 2013.

This is new: Your new boarding pass has now been upgraded with this information.

This is new: Your new boarding pass has now been upgraded with this information.
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Check-in can be done via online solutions, the Norwegian app, at self-service check-in machines and at counters at airports. You choose what you think is best for you.

Many use the digital solution, but about 50 percent of customers are still connected to a physical boarding pass within a year.

The new boarding pass will be available at the counters and at the self-service kiosks at the airport.

This new ‘printed’ version cannot currently be found in the Norwegian app, but this is in the works and it is expected that this will be available before very long.

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