About 250,000 private customers will be affected when SpareBank 1 SMN closes its online, mobile and telephone banking services at the end of next week.
The downtime begins on Friday, September 22, at 3 p.m., and services will be available again on Monday, September 25, at 8 a.m., according to the bank’s website.
The reason for the stop was not revealed.
Kode24 has previously discussed the issue.
250,000 private clients
In May, Sparebank 1 SMN merged with SpareBank 1 Søre Sunnmøre.
Communications Director Erin Sorensen Rocky says the reason for the stoppage is the “technical merger” between the two banks.
Then IT company Tietoevry must close the so-called core banking systems while customers at SpareBank 1 Søre Sunnmøre are transferred to SpareBank 1 SMN systems.
– This is done so that no customer data, accounts, etc. are lost, says Rocky.
The Communications Director stated that the bank has approximately 250,000 active private sector clients.
During the downtime, it will not be possible to transfer funds, approve payments, check balances, or perform other tasks.
In addition, the bank’s ATMs in Fulda, Orsta, Olstinvik, Hrøy, Vardal and Sabo will be closed. Buddy payments on Vipps will also not be available. Restrictions apply to both private and commercial customers.
– He gave the information
Roque says the reason the reason for the shutdown was not disclosed is because the bank believes the most important thing is for customers to know how the shutdown will affect them.
– We provided our customers with information about the planned downtime via a separate website, email, online banking messages, and eventually banners in the digital bank and SMS.
-You have 1,750 employees and refer to yourselves as “the leading bank in Central Norway”. Shouldn’t a leading bank be able to provide better services to its customers?
– Roque says that the pause period is necessary to be able to carry out the technical merger, as is also the case for other banks that are merging.
She confirms that the bank’s goal is to reduce the impact of downtime on customers by providing good information in advance.
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