It seems to me that Samsung has managed to produce a top-of-the-line phone that you can’t use to make calls on a regular GSM network, Rudi Brochs tells DinSide.
He picked Samsung’s best model this spring, the S22 Ultra, a phone that has received very good shots here on DinSide and everywhere else.
Big Conversational Problems
The problems were many. The brochures repeatedly saw that others tried to call him, but only received the classic message that the phone was turned off or out of coverage. This is despite his phone showing that he Poetry Coverage, where he can also call.
He also says that during conversations on a regular basis, he notices that the sound from the conversation partner has disappeared for 10-15 seconds, and at the other end of the conversation only noise is heard, which can be compared with an old TV that was not tuned to any TV channel. This should also happen multiple times during the same conversation.
I got a new phone
The brochures bought the phone at Elkjøp and called them on March 10 with problems. It was delivered, and five days later, there was a brand new phone in the mailbox.
However, it was a short-lived delight. The new phone has exactly the same problems as the first, according to Brochs.
After doing the troubleshooting himself, the manuals came to the conclusion that problems arise if you deactivate 4G speech, or if you are in an area that does not have 4G coverage.
“I refuse to believe that it’s a coincidence that both the first and this one have exactly the same error,” he tells DinSide.
Manuals are not the only ones having problems with the S22. at Forum topic in Samsung At the time of writing, there have been over 300 comments, a large percentage of which are from people who have had issues with calls and connectivity on Samsung’s new flagship.
The brochures are reasonably frustrated by the situation:
It’s impossible to deal with a phone you don’t trust for regular phone calls, he sighs.
Communications Director Madeleine Schoen-Bergley at Elkjøp is well aware that this has been a boring experience for a client:
– When you buy a new one from us, you obviously expect the product to be ok. We’ll reach out to our customers here, so we can find a solution with the customer, she says.
Elkjøp is not aware of similar comments, but is now in dialogue with the resource as they are waiting for feedback on whether this is an issue that many have encountered.
Samsung: – Working on a solution
When we contact Samsung’s Norwegian press department, they are aware of the problem.
“We know there have been GSM issues for a few customers, and we’re working on a solution for that,” press contact Peter Daling tells DinSide.
At Samsung’s Nordic office, they received feedback from S22 Ultra customers who had the same experience with the manuals, and also saw posts on their forum with others who had the same issue.
Does this only apply to the Ultra model, or are there problems for all three S22 models?
So far, we’ve received feedback from a few S22 Ultra users, but we can’t confirm or deny that it applies to other models, says Daling.
He also says the company is working on a solution, which we hope will be resolved via a phone update.
Consumer Council: – A clear shortage
– It is very boring for a model to behave precariously. In this case, the consumer conducted a thorough research himself and found out the cause of the error. Although cell phones are used for many different purposes, regular calls are still a major feature. When the call function fails, the phone is clearly defective, Thomas Iversen, the Consumer Council’s senior legal advisor, tells DinSide.
Iversen understands that in this case the consumer can demand to fix the error, possibly phone software or firmware updates needed to fix the problem.
If the error is not fixed relatively quickly, consumers will be able to demand a return of the purchase, Iversen says.
It also asserts that if the consumer chooses to wait for the error to be fixed, he is entitled to a free phone loan in the meantime. But it is important to contact the seller if you encounter the error – otherwise you risk losing the right to file a complaint. The deciding factor is whether the consumer should realize that the error is something for which the seller may be responsible.
Neither the consumer nor the seller is served by the consumer who has to file a complaint every time the conversation breaks down. Here, sellers must accept that different consumers will be able to detect the error at different times. If updating the phone fixes the problem, it will come regardless of whether you complained or not, Iversen says.
The Consumer Council notes that the topic is private in such cases. This is because the sales team has no real chance of fixing the error, which has its origins in the digital part of the product. The seller depends on the manufacturer, who, in turn, has to create an updated software for the phone.
However, it is the seller who bears the legal responsibility to the consumer, and cannot refer the person to the manufacturer.
A draft of the new consumer purchase law was under consultation last fall. The law aims to update the regulations so that errors of digital origin in physical goods also receive specific regulation.
“Rules on the right to work and security updates have also been proposed, which is very important as more and more of our things are connected over the Internet, Iversen concludes.
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