– Nina Brandbo Leerbeck tells Talkbladet that when I checked the account from the inside regarding a sale on Sunday evening, there was nothing to indicate something was wrong.
The 57-year-old from Jøa in Trøndelag runs the thrift store “Fru L” and says she has a habit of regularly checking her bank account to see if everything is in order.
On Monday morning, NOK 9,980 suddenly evaporated from Leerbek’s personal current account.
It was Namthal newspaper He was the first to mention the subject.
– It was really awkward! I was sweating profusely. I should get up and contact the bank and block my bank ID and card immediately, says the 57-year-old.
– Be very careful
She then called the police to report the relationship.
– They said I was not the first to report this kind of fraud, and certainly not the last, but I might have been the only one then, says the 57-year-old.
She didn’t understand how else the fraudsters would have gotten the information.
– I think I am too cautious. “I just Googled your number before I picked up the phone,” Leerbeck says, laughing a little.
Fraudsters used her card to purchase four plane tickets and a hotel room and three food orders from the Futora service. Both amounts were recovered from Vai.
He hopes the police can trace the operation and catch those responsible.
So far, he and his daughter have begun to unravel the information already available.
– Today, four transactions have been completed and we have received Aadhaar numbers for them. My daughter, who lives in Kristiansund and is crazy about flights, contacted Booking.com where she booked hotels and flights. They have also reported the case, Leerbeck says.
Food orders placed through Futora are also often linked to one’s address.
– He says it will be exciting to see if we can find something.
revealed the same pattern
A woman from Namsos, about an hour’s drive from Joa, experienced a similar scam on Tuesday night. NOK 1,138 was withdrawn seven times from her current account from an online store called Gift Card Granny.
– This morning I received an SMS from Nets regarding unusual activity in my bank account. They are going to disable my card and issue a new card. I called my bank, Sberbank1, who assured me that the SMS from Nets was genuine before I did anything.
When she called the Nets, they were able to tell her that the refund was originally in dollars. Like Leerbeck, she didn’t understand how the fraudsters got hold of her card information.
The woman says she never uses a Visa card for online shopping and is generally wary of links and websites she doesn’t trust.
– He says the only permanent feature I have on that card is my Netflix account.
Suspected information leak
Leirbekk and the Namsos woman think the fraud may be linked to several computer attacks that have hit Norwegian businesses in recent times.
The Norwegian Center for Information Security (NorSIS) cannot answer specifically what happened in these cases, but it is not inconceivable that it could be the result of a computer attack.
– It is absolutely possible. In recent years, there have been several cases of cyber attacks resulting in the theft of large amounts of personal information, including credit card information, from businesses. This information can be sold on the dark web or used for fraud, says Simon Ramberg, a consultant at NorSIS.
He also says that they are very familiar with such scams and criminals use various methods to get people’s bank accounts and credit details.
– Skimming is a method by which fraudsters install a device in an ATM or payment terminal to steal card information. Another is phishing, where scammers send emails or messages that look like they’re from a bank or other trusted source to get people to divulge personal information, Ramberg says.
– Finally, we have hacking, where fraudsters break into databases to steal information, he adds.
Apply for money
Leirbekk is currently almost NOK 10,000 short and does not know if he will get the money back.
– Krong Sberbank has told me that I can apply for a refund – but I’m not guaranteed to get it, says the 57-year-old.
Jun Marlon Mork, head of customer service at Krang Sberbank, says this is normal practice in such cases.
– She should submit a complaint case which will be processed as per current law and guidelines. And all complaints are processed, Mork says.
own Websites They provide the following information to customers who find suspicious transactions in their accounts:
“If you wish to apply for reimbursement of the loss, you must report the situation to the police (bring the bank statement showing the transactions). A copy of the police report and the completed complaint form must be sent/given to the bank. Once this is submitted to us, the reimbursement request will be sent to the teller (fraud for Visa and Mastercard processing cases) we send. Processing time may vary by teller”.
A misunderstood term
Because the transactions were listed as “booked” in online banking, Leerbeck thought it was a trivial matter to stop the payment.
– It certainly isn’t. “It’s very strange – I don’t have enough knowledge about how this kind of thing works myself,” he says.
According to Morck, the term “allocation” can be easily misunderstood.
Even though it says “reserved”, she says the transaction is complete – not reserved.
After all, Leerbeck is happy that it was his personal account that was affected, and not his store’s.
– Then I would have buried myself, says Leerbeck.
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